FAQ
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How do I place an order?
Select the desired products, add them to the cart and follow the steps to complete the order. At checkout, fill in the delivery details and choose the payment method. See also the "How to order" page for detailed instructions.
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What payment methods are available?
We accept payment by bank card (credit/debit) and other methods available at checkout. All payments are secure.
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How long does delivery take?
Standard delivery takes 3–7 business days, depending on product availability and delivery area. You will receive a tracking number to monitor your package.
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What are the delivery costs?
Delivery costs are displayed at checkout and may vary depending on weight, destination and chosen shipping method.
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Can I return the products?
Yes, customers can return products within 14 calendar days of receipt, without penalty, if they are in perfect condition and in the original packaging. Personalized products can only be returned if they are defective.
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How can I track my order?
After shipping, you will receive a tracking number by email, which you can use to monitor the status of your courier delivery.
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How is my personal data protected?
Your data is collected and stored securely. We use the information to process orders, issue invoices, and send you commercial communications (with your consent). We do not share it for commercial purposes without your consent.
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Can I get support if I have problems with my order?
Yes, for any questions or problems related to orders, returns or delivery, you can contact us at: nostalgiastore@infinit.love .